Shipping
Shipping times
For orders with items that are not personalised:
We process orders immediately and aim to deliver within 3-5 business days to the UK.
For orders that includes a personalised item:
Processing and shipping take longer due to the manual embroidery process. We aim to ship your order within 5 business days, after which delivery will usually take a further 3-5 business days to the UK.
Deliveries to some destinations outside the UK may take longer. You will receive a tracking link once your order has shipped.
We are not able to change or cancel orders after they are placed, as orders are processed right away to ensure fast shipping. During busy periods, shipping may take a little longer than usual.
Shipping costs
We offer free shipping on orders over £75 to the UK.
For orders below £75, a shipping fee of £4.95 applies.
For all other countries, shipping costs will be calculated at checkout.
Customs & taxes
As the UK is outside the EU, orders shipped to the UK may be subject to import VAT and/or customs duties. These charges are determined by HMRC, and we are unable to influence, predict or reimburse them. For more information, please contact HMRC or your local customs office. If you have any questions, please get in touch with our support team via support@studionoos.com.
Returns & refunds
If you are dissatisfied with your purchase for any reason, you may return it within 30 days. Archive Sale items have a 14-day return policy.
CLICK HERE to register your return.
Please note that the shipping costs and/or import duties for your return shipment are at your own expense and will not be covered or reimbursed by Studio Noos.
To be eligible for a refund, your item must be returned unused, in the same condition as received, and contain the original hang tag. Studio Noos is not responsible for any damage that occurs during the return shipment or for the loss of your item during shipping.
Once your return has been received and inspected, we will send you an email to inform you that we have received your returned item.
If your refund is approved, it will be processed and a credit will be automatically applied to your credit card or original payment method, within 14 working days after we receive the return.
Please note that personalised items and gift vouchers cannot be returned or exchanged.
Gift sets
Please note that a gift set must be returned as it was purchased in one complete set and cannot be returned partially.
Free gifts or gift with purchase
Free gifts must be returned if your return brings your order total below the qualifying amount. If you’d like to keep the gift, no problem! We will simply deduct its value from your refund.
Exchanges
At Studio Noos, it’s unfortunately not possible to exchange your product. You can return your item(s) according to our return policy and place a new order. Please note, you cannot return personalised items. If you have any questions, please reach out to our support team at support@studionoos.com.
Defective products
If you received a defective or broken item, please contact our support team directly at support@studionoos.com and we will assist you as quickly as possible.