Shipping
Shipping times
For orders with items that are not personalized:
We process orders immediately and aim to deliver within 1-3 business days to Netherlands, Belgium, Germany, France and most other EU countries.
For orders that includes a personalized item:
Processing and shipping take longer due to the manual embroidery process. We aim to ship your order within 5 business days after which delivery will usually be within 1-3 business days to the Netherlands, Belgium, Germany, France and most other EU countries.
Deliveries to some EU countries and destinations outside the EU may take longer. You will receive a tracking link once shipped.
We are not able to change or cancel orders after they are placed - orders are processed right away to ensure fast shipping. During busy periods, shipping may take a bit longer than usual.
Shipping costs
We offer free shipping on orders over €75 within the Netherlands, Belgium, Germany, France, Denmark and UK. For orders below €75 to these countries, a shipping fee of €4.95 applies.
For all other countries within and outside the EU, shipping costs will be calculated at checkout.
Customs & taxes
Prices include VAT within the EU. For orders shipped outside the EU, customs duties or taxes may apply. These charges are determined by local authorities, and we cannot influence or reimburse them. For more information, please contact your local customs office. If you have questions regarding this matter, please get in touch with our support team via support@studionoos.com.
Returns & refunds
If you are dissatisfied with your purchase for any reason, you may return it within 30 days. Archive Sale items have a 14 day return policy.
CLICK HERE to register your return.
Please note that the shipping costs and/or import duties for your return shipment are for your own expense and will not be covered or reimbursed by Studio Noos.
To be eligible for a refund, your item must be returned unused, in same state as received and contain the original hang tag. Studio Noos is not responsible for any damage that occurs during the return shipment or for the loss of your item during shipping.
Once your return has been received and inspected, we will send you an email to inform you that we have received your returned item.
If your refund is approved, it will be processed and a credit will be automatically applied to your credit card or original payment method, within 14 working days after we receive the return.
Please note that personalized items and gift vouchers cannot be returned or exchanged.
Gift sets
Please note that a gift set must be returned as it was purchased in one complete set and cannot be returned partially.
Free gifts or gift with purchase
Free gifts must be returned if your return brings your order total below the qualifying amount. If you’d like to keep the gift, no problem! We will simply deduct its value from your refund.
Exchanges
At Studio Noos, it’s unfortunately not possible to exchange your product. You can return your item(s) according to our return policy and place a new order. Please note, you cannot return personalised items. If you have any questions, please reach out to our support team at support@studionoos.com.
Defective products
If you received a defective or broken item, please contact our support team directly at support@studionoos.com and we will assist you as quickly as possible.