FAQ

Personalized orders

Orders including a personalized item will be shipped within 7 business days. You will receive a track & trace once your order is shipped. 

Names and color or embroidery cannot be changed afterwards and a personalized item cannot be returned.

Do you have a question regarding your personalized items? Please send an email to personalized@studionoos.com 

Shipping

The Netherlands
Orders will be shipped within 48 hours when in stock. Orders will not be delivered on Sundays and Mondays.

Belgium
For Belgian customers, a delivery time of 1-3 working days applies if ordered before 4:00 pm. No packages are delivered on Sundays and Mondays.

Shipping costs
Orders over 49,95 euros are shipped for free within the Netherlands and orders over 99,90 euros are shipped for free within Belgium and Germany.
For orders under
49,95 (NL) / 99,90 euros (BE / DE), regular shipping costs apply.

Return
Policy
If for any reason you are not satisfied with your purchase, you may return it within 14 days. Please click here to register your return. 

To be eligible for refund, your item must be unused and in the same condition that you received it. The easiest way is to use the original packaging of the store.

REFUNDS (if applicable)
Once your return has been received and inspected, we will send you an email to inform you that we have received your returned item.If your refund is approved, it will be processed and a credit will be automatically applied to your credit card or original payment method, within 4 days after we receive the item.

There are certain situations where only partial refunds are granted: (if applicable)

  • Bags with clear signs of use
  • Any item that is not in it's original condition or is missing parts for reasons not caused by our error
  • Any item that is returned more than 30 days after delivery

The shipping costs to the customer are paid by Studio Noos, the shipping costs from the customer to Studio Noos are to be paid by the customer. Incurred shipping costs are not reimbursed.

Thank you for shopping with Studio Noos!